How we handle your order

Are the items in the Catalogue in stock?

The website is connected directly to our stock system so it reports what we have when you look at an item.

We will acknowledge your order by e-mail

Mistakes

If the mistake is ours, we will put it right promptly at our expense. If the mistake is not ours, we will do our best, with your co-operation, to put it right at minimal cost to you.

If we state a price incorrectly

We check our Catalogue carefully for mistakes before we publish it. Occasionally a price may be stated incorrectly. As a matter of goodwill, we will do our best to meet orders at the price stated in our Catalogue at the time of ordering. We reserve the right not to accept any order placed at an incorrect price, and we remind customers that prices and specifications are subject to alteration without notice.